Ideal Sugar CookiesMartha Stewart![]() ![]() So since I am frustrated with the customer "service" from smart (aka...dumb) cookie, I went looking for a recipe to replicate it. I found this one and I am going to have to try it. I will keep you posted! :-) | |
IngredientsMakes 2 dozen.
| Directions
|
skip to main |
skip to sidebar
facebook
Showing posts with label cookies. Show all posts
Showing posts with label cookies. Show all posts
Thursday, May 27, 2010
Ideal Sugar cookies....
Sunday, May 16, 2010
Smart Cookie company....not so smart!
So I had a great coupon from the "Entertainment Book." It was for a new cookie store called "Smart Cookie" and its up by the new movie theater on Union Park Ave. The coupon was for buy 6, get 6 free. Cool!!!
I get there on a Saturday afternoon and there is only 2 girls working. One finally comes out and starts helping customers. I was #3 in line. I ended up waiting for over 15 minutes...(Bad sign #1). The second girl never came out to help. I ordered my 12 cookies and noticed that they don't sell cookies by 6...they only sell by:
1 cookie= $2
4 cookies=$6
8 cookies= $10
12 cookies= $15
So since they didn't sell half dozen, I figured they would just do half price of the dozen. WRONG!!! (Bad sign #2). They charged me for 4 and 2 singles....so $10....what a HUGE SAVINGS!!! That wasn't a good deal at all! I tried to explain to the workers that the half dozen would be better...but they looked at me like I was speaking in Swahili.
When I got home, I wrote to their company head quarters. I got an email back (Bad sign #3):
Mindy,
I appreciate your comments and feedback. We're new to the Entertainment book just this year.
The employee you saw in the back would have been my baker, and she would have been baking. She's in-charge of all kitchen production. I apologize if you got caught in the middle of a big rush. It happens from time to time.
As the new books are not yet printed, I have yet to see a printed copy of the coupon (I assume you got this coupon off their website?), but I'm fairly certain it says "Enjoy one complimentary 1/2 DOZEN _ COOKIES when a second 1/2 DOZEN _ COOKIES of equal or greater value is purchased". You were charged $10 for 12, because our menu price is $10 for 6, or normally $15 for 1 dozen.
I apologize for the misunderstanding, but I think the offer is clearly stated. Again, my apologies for causing any stress or unhappiness to you.
We hope to see you again.
SO,....I felt tricked! They don't SELL a "Half dozen." This was sneaky and misleading. I wrote them back and told them I felt tricked. They didn't seem to care!!
So..."Smart Cookie"......NOT SO SMART after all!!
P.S. If your interested...the cookies are WONDERFUL!!!!!! YUM!
I get there on a Saturday afternoon and there is only 2 girls working. One finally comes out and starts helping customers. I was #3 in line. I ended up waiting for over 15 minutes...(Bad sign #1). The second girl never came out to help. I ordered my 12 cookies and noticed that they don't sell cookies by 6...they only sell by:
1 cookie= $2
4 cookies=$6
8 cookies= $10
12 cookies= $15
So since they didn't sell half dozen, I figured they would just do half price of the dozen. WRONG!!! (Bad sign #2). They charged me for 4 and 2 singles....so $10....what a HUGE SAVINGS!!! That wasn't a good deal at all! I tried to explain to the workers that the half dozen would be better...but they looked at me like I was speaking in Swahili.
When I got home, I wrote to their company head quarters. I got an email back (Bad sign #3):
Mindy,
I appreciate your comments and feedback. We're new to the Entertainment book just this year.
The employee you saw in the back would have been my baker, and she would have been baking. She's in-charge of all kitchen production. I apologize if you got caught in the middle of a big rush. It happens from time to time.
As the new books are not yet printed, I have yet to see a printed copy of the coupon (I assume you got this coupon off their website?), but I'm fairly certain it says "Enjoy one complimentary 1/2 DOZEN _ COOKIES when a second 1/2 DOZEN _ COOKIES of equal or greater value is purchased". You were charged $10 for 12, because our menu price is $10 for 6, or normally $15 for 1 dozen.
I apologize for the misunderstanding, but I think the offer is clearly stated. Again, my apologies for causing any stress or unhappiness to you.
We hope to see you again.
SO,....I felt tricked! They don't SELL a "Half dozen." This was sneaky and misleading. I wrote them back and told them I felt tricked. They didn't seem to care!!
So..."Smart Cookie"......NOT SO SMART after all!!
P.S. If your interested...the cookies are WONDERFUL!!!!!! YUM!
Contributors
Popular Posts
-
I got this super cute idea from Little LDS ideas . The direct link to the "Scripture Bowl" idea is HERE. This is my version of ...
-
Last month for Primary we had a Medieval Feast. We had everyone come dressed as a king, prince, knight, princess, queen, etc. One of m...
-
About the book: When Gideon, a former missionary, discovers a mysterious drawing tucked in an ancient journal he returns to Jamaica with...
-
Oooh baby! Purex has just come out with a new line of laundry soap. It is specially designed for babies. It has the same great cleanin...
-
Places to See Christmas Lights in Utah I’ve started a list of Christmas light displays around the state. Hopefully some of your can help ...



So since I am frustrated with the customer "service" from smart (aka...dumb) cookie, I went looking for a recipe to replicate it. I found this one and I am going to have to try it. I will keep you posted! :-)
